Frame Rate

Before any marketing and advertising project, it’s important to do the research. Find out all that you can about your client and how they do business. Find out all that you can about how they perceive themselves and how they want the public to perceive them. Find out about their short and long-term goals and their overall mission. But most importantly, find out all that you can about your target market.

Yes, it’s important to learn about your client, but it’s more important to learn about your audience. If you put together a great ad, but it doesn’t speak to your audience, then you haven’t accomplished anything. In fact, you might do severe damage to your client’s brand and create a PR nightmare. Consider the online Motrin campaign from last fall that offended so many moms. In the ads, Motrin speaks to the audience from the perspective of a mother — a mother who needs pain relief from carrying her baby in a sling or papoose, or other baby carrier. It sounded good, right? Moms need relief sometimes. However, for moms who actually use and love their baby-carrying devices, the ad completely missed the mark. They found it offensive and insulting and Twitter feeds lit up with posts from moms who have nothing but great things to say about their baby carriers. Motrin may have had a decent idea, but they seem to have fallen way short of connecting with their demographic.